Watch On-Demand: Mastering the First and Last Impression: How to Elevate Guest Service & Boost Tips

Making a powerful first and last impression ensures guests feel welcomed and valued right from the start. Exceptional service throughout their visit not only makes their experience more memorable but can also boost your tips. Join us to discover how you can master the first and last impression and take the service you provide guests to the next level. You’ll learn how to keep guests happy and coming back for more through easily applicable insights and best practices.

KEY TAKEAWAYS

1. Discover Why Consistency is the Secret to Outstanding Results
2. Learn How to Enhance Your First and Last Impression
3. Recognize that Exceptional Service Equals Higher Tips

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Kelli Laube
National Field Trainer, RestaurantOwner.com    

Kelli is a seasoned Hospitality Trainer with over a decade of industry experience. 

She started her career with RestaurantOwner.com and has since held numerous FOH positions, managed as Hospitality Director of four fine dining restaurants, and consulted for Ben E. Keith customers. 

In her current role at the National Restaurant Association, she serves as a National Field Trainer and oversees hospitality training and development at RestaurantOwner.com. Kelli’s passion is to find ways to best serve restaurants as they build successful teams and community.