Managing Multi-Unit Operations: Insights from a Chief Operating Officer

Managing multiple restaurant locations presents unique challenges and opportunities. In this exclusive session, restaurant leader Kendall Ware, former Chief Operating Officer at Walk-On’s Sports Bistreaux shares proven strategies for maintaining consistency, streamlining operations, and empowering teams across multi-unit brands. Drawing from decades of experience with top national franchises, Kendall will reveal how to build scalable systems that support quality, performance, and growth. Whether you’re overseeing multiple units or curious about the process, this session will provide actionable insights to help you lead with confidence and clarity.

Don’t miss this chance to learn from an industry leader and gain advice to accelerate your career.  

Key Takeaways:

1. Consistency Across Locations: Learn how to maintain service quality and brand standards across multiple units using effective systems and training protocols.

2. Operational Efficiency: Discover tools and techniques for optimizing labor, scheduling, inventory, and communication at scale.

3. Leadership & Delegation: Understand how to empower unit managers, delegate responsibilities, and monitor performance metrics to drive team accountability and success.

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Kendall Ware

Former Chief Operating Officer, Walk-On’s Sports Bistreaux

Kendall Ware is a dynamic leader in the restaurant and franchising industries, bringing over two decades of experience scaling and strengthening some of the nation’s most recognized brands.

Most recently, Kendall served as Chief Operating Officer of Walk-On’s Sports Bistreaux, a high-growth casual dining brand, where he helped refine operational systems and drive national expansion. His leadership journey also includes pivotal roles as President of Cinnabon and CEO of Orange Leaf, where he led brand turnarounds, innovative growth strategies, and operational excellence across thousands of locations.

Having operated from both the franchisor and franchisee sides, Kendall brings a unique perspective on the intricacies of restaurant growth, unit-level profitability, and franchise relationships. In addition to his leadership roles, Kendall is a keynote speaker and franchise growth coach, sharing his expertise with industry professionals and executives focused on building scalable, sustainable business models.